Here on our website, you'll find a range of services we offer to provide you with all the help you may need. Our highly skilled medical professionals are dedicated to giving the very best care, advice and support to our patients.
Notice for Patients
Online Services Records Access ‘It’s your choice’
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.
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The practice will be closed on Wednesday 25th March from 12noon for staff training and will reopen on Thursday 26th March 8:15am. Our telephone opening hours are Monday to Friday 8:15am to 6pm.
If you have a life threatening medical emergency please dial 999.
If you require urgent medical assistance which cannot wait until the surgery re-opens, please contact the NHS111 service, the 24/7 urgent care healthcare advice service. Calls to NHS111 from mobiles and landlines are free.
Please note the prescription telephone line is open 9-12 Monday to Friday.
Any prescriptions ordered before or after this time will NOT be processed. Prescriptions will be ready for collection 48hours after an order is placed. Please DO NOT contact the practice to see if your prescription is ready to collect.
Friends & Family Test
As from the 1st December 2014 the practice will be participating in the friends and family test (FFT). This is an important opportunity for you to provide feedback on the care and treatment you receive and help us to improve our services.
Please request a form from reception when you visit the surgery.
Registering with this Practice and Choice of GP Practice - new out of area patient registration arrangements
From 5 January 2015 all GP practices, including Benfield Park Medical Group, are able to register new patients who live outside the practice boundary without any obligation to provide a home visiting service.
For example, when a patient registers under these arrangements, they should fully understand the terms of their registration which are:
“If you require a GP please contact the practice in the first instance. If we (the practice) determine you need access to services local to where you live we may ask you to call NHS 111.
In these circumstances NHS 111 will direct you to the local service that has been established by NHS England for patients such as you. This local service could be a GP practice near to where you live, the local walk-in or urgent care centre, A&E or minor injuries unit.
This local service will then decide if you can attend for an urgent face to face appointment with a healthcare professional or if a home visit is needed which will be based on your individual circumstances.”