Here on our website, you'll find a range of services we offer to provide you with all the help you may need. Our highly skilled medical professionals are dedicated to giving the very best care, advice and support to our patients.
Notice for Patients
Please note the prescription telephone line is open 9-12 Monday to Friday.
Any prescriptions ordered before or after this time will NOT be processed. Prescriptions will be ready for collection 48hours after an order is placed. Please DO NOT contact the practice to see if your prescription is ready to collect.
Friends & Family Test
As from the 1st December 2014 the practice will be participating in the friends and family test (FFT). This is an important opportunity for you to provide feedback on the care and treatment you receive and help us to improve our services.
Please request a form from reception when you visit the surgery.
Registering with this Practice and Choice of GP Practice - new out of area patient registration arrangements
From 5 January 2015 all GP practices, including Benfield Park Medical Group, are able to register new patients who live outside the practice boundary without any obligation to provide a home visiting service.
For example, when a patient registers under these arrangements, they should fully understand the terms of their registration which are:
“If you require a GP please contact the practice in the first instance. If we (the practice) determine you need access to services local to where you live we may ask you to call NHS 111.
In these circumstances NHS 111 will direct you to the local service that has been established by NHS England for patients such as you. This local service could be a GP practice near to where you live, the local walk-in or urgent care centre, A&E or minor injuries unit.
This local service will then decide if you can attend for an urgent face to face appointment with a healthcare professional or if a home visit is needed which will be based on your individual circumstances.”
Named GP for patients aged 75 and over
From April 2014, all patients aged 75 and over will have a named GP who will have overall responsibility for the care and support that our Practice provides to them.
What does this mean for our patients aged 75 and over?
No action on behalf of the patient needs to be taken and patients can, if they wish, see another GP of their choice.
The named GP will have overall responsibility for the care and support that our Practice provides.
They will also work with other relevant health and care professionals, who are involved in the patients care, to ensure that the care package (if required) meets individual patients needs.
If you have any questions, or wish to discuss this further, please contact the Practice on 0191 282 1010 or at BenfieldPark.MedicalGroup@nhs.net
We are pleased to announce that SystmOnline is now available to patients as an app for IPhones, IPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download.
To download the app, search for "SystmOnline" in the app store.
Patients can use their existing SystmOnline login details to access the online services offered by the practice.
The surgery will be closed for training on Tuesday 20th January 2015 from 12 noon and will re-open Wednesday 21st January 2015.
Our telephone opening hours are Monday to Friday 8:15am to 6pm.
If you have a life threatening medical emergency please dial 999
If you require urgent medical assistance which cannot wait until the surgery
re-opens, please hang up and redial 111, the 24/7 urgent care healthcare advice service.
Calls to 111 from mobiles and landlines are free.
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